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Data-Smart Civic Engagement Paper Series

This paper series explores data-related facets of civic engagement in today's cities.

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Customer-Driven Government

Introduction Public trust in government is low — of the 43 industries tracked in the American Customer Satisfaction Index, only one ranks lower than...

Features |

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How Cloud-Based Mobility is Delivering Value to Small Cities

It used to be that powerful computing resources were the exclusive domain of large cities with big budgets. However, the growing availability of affor...

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How Citizens See It

The data-smart revolution in cities is often about leveraging data from new technologies: sensors gather information on sound and pollution, GPS allow...

Profiles |

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Beyond 311

“Burning building? Call 911.  Burning question?  Call 311.”  In 1999, this simple slogan helped popularize an innovative new service for Chicago r...

Profiles |

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