311

Artificial Intelligence Will Help Create a More Responsive Government

When a citizen dials 311, it has been the longstanding preference by mayors to have a city employee on the other end of the line to deliver the ever-v...

Features |

311

Modernizing 311 in Los Angeles

Overcoming data system silos is a vital step in achieving data-driven governance and a top priority for Mayor Eric Garcetti and the City of Los Angele...

Profiles |

Burgh’s Eye View

The proliferation of civic tech projects has led to a growing number of vendors who offer off-the-shelf products for cities and municipalities. At the...

Profiles |

The Importance of Telling Your City’s Story

No pain no gain applies to more than exercise. The more meaningful the change emanating out of city hall, the more likely there will be accompanying p...

Features |

Social Media

Embracing Technology and Changing the Culture at the NYPD

In 2015, crime in New York City fell once again, reaching its lowest level in recent decades. New Yorkers are now safer in the city than they have bee...

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