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Civic Engagement
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311

A Catalog of Civic Data Use Cases

What kinds of operations-enhancing questions have cities asked and answered with data and analytics? The catalog below is an ongoing, regularly-update...

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Artificial Intelligence Will Help Create a More Responsive Government

When a citizen dials 311, it has been the longstanding preference by mayors to have a city employee on the other end of the line to deliver the ever-v...

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Modernizing 311 in Los Angeles

Overcoming data system silos is a vital step in achieving data-driven governance and a top priority for Mayor Eric Garcetti and the City of Los Angele...

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#DataSmart Resources: Civic Engagement

Civic engagement has long been a universal concern for cities. Governments depend on constituent thoughts and feedback to guide their work, but solici...

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Learning from Location

More than two-thirds of Americans own smartphones, creating a powerful new opportunity for governments to communicate with their citizens. One of the...

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