Data-Smart City Solutions


About the Book: The Responsive City

Engaging Communities Through Data-Smart Governance

By Data-Smart City Solutions

The Responsive City cover

The Responsive City 

Engaging Communities Through Data-Smart Governance

By Stephen Goldsmith and Susan Crawford

September 2014

Available on

The Responsive City is a guide to civic engagement and governance in the digital age that will help leaders link important breakthroughs in technology and data analytics with age-old lessons of small-group community input to create more agile, competitive, and economically resilient cities. Featuring vivid case studies highlighting the work of pioneers in New York, Boston, Chicago and more, the book provides a compelling model for the future of governance. The book will help mayors, chief technology officers, city administrators, agency directors, civic groups and nonprofit leaders break out of current paradigms to collectively address civic problems.

The book explores topics including:
•       Building trust in the public sector and fostering a sustained, collective voice among communities;
•       Creating efficiencies and saving taxpayer money with digital tools;
•       Using data-smart governance to preempt and predict problems while improving quality of life; and
•       Spearheading these new approaches to government with innovative leadership.

Join the conversation on Twitter: #TheResponsiveCity

About the Authors

Stephen Goldsmith is the Daniel Paul Professor of the Practice of Government, the Director of the Innovations in American Government Program, and the director of Data-Smart City Solutions at Harvard Kennedy School. He previously served as Deputy Mayor of New York and Mayor of Indianapolis, where he earned a reputation as one of the country's leaders in public-private partnerships, competition, and privatization. Stephen was also the chief domestic policy advisor to the George W. Bush campaign in 2000, the Chair of the Corporation for National and Community Service, and the district attorney for Marion County, Indiana from 1979 to 1990. He has written The Power of Social Innovation; Governing by Network: the New Shape of the Public Sector; Putting Faith in Neighborhoods: Making Cities Work through Grassroots Citizenship and The Twenty-First Century City: Resurrecting Urban America.

Susan Crawford is a Visiting Professor at the Harvard Law School (2014) and a co-director of the Berkman Center. She is the author of Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age, and a contributor to Bloomberg View. She served as Special Assistant to the President for Science, Technology, and Innovation Policy (2009) and served as a member of Mayor Michael Bloomberg’s Advisory Council on Technology and Innovation.


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