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Harvard Professors Release Guide to Help Civic Leaders Leverage Data for Responsive Governance

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The Responsive City In the News

How Can Data and Analytics Be Used To Enhance City Operations?

What kinds of operations-enhancing questions have cities asked and answered with data and analytics? The catalog below is an ongoing, regularly-update...

Features |

A Gathering Revolution in Regulation

In cities around the country, we're seeing the beginning of fundamental change in how governments discharge their regulatory responsibilities. In some...

Customer-Driven Government

Introduction Public trust in government is low — of the 43 industries tracked in the American Customer Satisfaction Index, only one ranks lower than...

Good Ideas From Government’s Front Lines

It is no surprise that front-line employees often have the best ideas for making an organization work better, faster and cheaper. And when a process f...

Profiles |

Digital Government is the New Social Network

Recently, New York and Chicago, each a leader in two important municipal reforms — the open data movement and centralized (311) call centers — release...

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