Introduction
More people than ever live in cities,[1] where the dominant mode of transportation continues to be single-occupant personal vehicles.[2] This has created unprecedented burd...
City governments face critical challenges as more and more people move into urban areas, including rising housing costs, traffic congestion and waste generation. For fast-growing cities, ...
City officials sometimes assume that the public will celebrate important municipal operational successes. Yet it is rare for such news to capture the attention span of residents pressed w...
Introduction
Major sectors of our economy—banking, retail, health care, hospitality—highly value the user experience (UX) and depend on it for managing their businesses. Increasingly comp...
Imagine making policy for a major retailer like Starbucks. Where would you start? A map of the city, perhaps, as well as traffic counts, other coffee shops, street infrastructure, rush ho...
