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Topic: Workforce Management

This resource is part of the Ash Center's Operational Excellence in Government Project.

Overview

Knowledgeable and motivated staff are the beating heart of any organization. In government entities, the proper management of staffing levels, hours, and flexibility can greatly impact a department’s ability to provide services and run smoothly. This section addresses common workforce management issues such as recruiting and training, overtime management, workforce flexibility, compensation, and employee benefits.

Subtopics

  •     Employee benefits, including compensation, pensions, insurance
  •     Human resources, including recruiting, hiring, training, and knowledge transfer
  •     Staffing levels and overtime management
  •     Workforce flexibility

Related Reports

Workforce Management Reports

Related Resources

Workforce Management Reports, Case Studies, and Papers

Related Research

Behavioral Economics Perspective on Public Sector Pension Plans
John Beshears, James J. Choi, David I. Laibson, Brigitte Madrian
Harvard Kennedy School
April 2011

Employment Policy and Urban Economic Development
John B. Engberg
Fannie Mae Foundation
1996

Knowledge Management Toolkit
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School
2010

On why public managers need to: Fix the Dissatisfiers First
Robert Behn
Harvard Kennedy School
2005

Partnering for Public Value: New Approaches in Public Employee Labor-Management Relations
Stephen Goldsmith and Mark E. Schneider
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School
2003

Partnering with Labor
Stephen Goldsmith
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School
March 2004

Public Service, Public Savings: Case Studies in Labor-Management in the Public Sector
Linda Kaboolian, Allyne Beach
Harvard Kennedy School
2003

Working Better Together: A Practical Guide to Help Unions, Elected Officials and Managers Improve Public Services
Allyne Beach, Linda Kaboolian
Harvard Kennedy School
2005

Related Innovations

HCT Employee Engagement Program
US Department of Homeland Security/US Citizenship and Immigration Services
2015 Innovations in American Government Awards Bright Idea

Navajo County Leadership Academy
Navajo County, AZ
2015 Innovations in American Government Awards Bright Idea

Public Sector Staff Leadership Training
City of South Bend, IN
2015 Innovations in American Government Awards Bright Idea

 

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