About the Book: A New City O/S

The Power of Open, Collaborative, and Distributed Governance

By Data-Smart City Solutions • November 2, 2017

A New City OS Book


The Power of Open, Collaborative, and Distributed Governance 

By Stephen Goldsmith and Neil Kleiman 

Brookings Institution Press

The book website is now available here! 

A New City O/S: The Power of Open, Collaborative, and Distributed Governance sets out transformative operational reforms that will produce better public services and more citizen trust by taking advantage of advances that have been made in analytics, social engagement, and big data.

In this important book, former mayor and Harvard professor Stephen Goldsmith and NYU professor Neil Kleiman propose a way to dramatically increase the quality of public services. Their new distributed governance model puts citizens front and center, powered by an operating system (O/S) made possible by today’s giant leaps in analytics, social engagement, and big data. Weaving together lessons from dozens of case studies, A New City O/S is more than a book, it is a call to action, a framework for practitioners, and a guide for all who would put citizens front and center. 


Stephen Goldsmith is the Daniel Paul Professor of the Practice of Government and the Director of the Innovations in American Government Program at Harvard Kennedy School. He previously served as deputy mayor of New York and mayor of Indianapolis, where he earned a reputation as one of the country's leaders in public-private partnerships, competition, and privatization. His most recent book is The Responsive City: Engaging Communities through Data-Smart Governance.

Neil Kleiman is a clinical professor at New York University’s Wagner School of Public Service and the Center for Urban Science + Progress. His research focuses on urban innovation and uses of technology and big data. He is policy director of the National Resource Network, a public/private consortium supporting economically challenged cities, and was founding director of the New York City–based Center for an Urban Future.